These terms do not remove or restrict any statutory rights you have as a consumer. When a written quotation, booking confirmation or project agreement contains more specific terms, those project-specific terms will apply to that work.
About the service
Create My Voice Reel provides voice reel consultation, script guidance, performance direction, recording, editing, sound design, mastering and related resources. The exact combination of services depends on the package or written quotation agreed with you.
Website information
Reasonable care is taken to keep package information, prices and descriptions accurate. Website content is general information and does not guarantee a particular casting, representation or employment outcome. A voice reel is a professional marketing tool, but decisions by agents, clients and casting teams remain outside our control.
Enquiries and recommendations
A package recommendation is based on the information you provide and is not binding until a booking is accepted. Please tell us about relevant access needs, deadlines, technical limitations or delivery requirements before confirming the project.
Bookings and payment
A booking is confirmed when the required payment has been received and the project has been accepted. Recording arrangements will be confirmed personally after booking. Payments made through Stripe are also subject to Stripe's checkout terms and privacy notice.
Scheduling, rescheduling and attendance
Recording dates are arranged after booking. Please arrive or connect on time and follow any preparation or technical instructions supplied. If you need to change or cancel a recording date, contact us at hello@createmyvoicereel.com as early as possible.
Unless a different arrangement has been agreed in writing, the following rescheduling terms apply:
- 7 days or more before the session: rescheduling is free of charge.
- Between 48 hours and 7 days before the session: a rescheduling fee of 25% of the booked package price applies.
- Less than 48 hours before the session: a rescheduling fee of 50% of the booked package price applies.
Any rescheduling fee is payable before a replacement recording date is confirmed.
Late cancellations and no-shows: if you cancel a recording with less than 48 hours' notice, or do not attend an agreed session without notice, the full booked fee may be retained or become payable. This reflects the recording time reserved for you and the limited ability to rebook that time at short notice.
If you cancel with 48 hours' notice or more after any statutory cancellation period has ended, any refund will be calculated reasonably to take account of work already carried out, non-recoverable costs and other genuine loss caused by the cancellation, including reserved recording time that cannot reasonably be rebooked. We will take reasonable steps to reduce avoidable loss. Nothing in this section limits your statutory consumer rights.
Consumer cancellation rights
Where you have a statutory right to cancel a distance service contract, including any applicable 14-day cooling-off period, that right will be respected.
If you ask us to begin providing the service during a statutory cancellation period, we will ask you to expressly confirm that request in writing. If you then cancel before the service has been fully performed, we may charge an amount proportionate to the services supplied up to the time you cancel, where the law permits.
If the service is fully performed during the statutory cancellation period, your cancellation right may end once the service has been completed, but only where you expressly requested that performance begin during the cancellation period and acknowledged in advance that you would lose the cancellation right once the service had been fully performed.
To exercise a statutory cancellation right, contact us promptly at hello@createmyvoicereel.com.
Creative process and revisions
Voice reel production is collaborative and involves creative judgement. The included preparation, recording scope, editing and revision allowance will be explained for the selected package. Additional recording, new scripts, substantial changes of direction or revisions outside the agreed scope may require an additional fee and schedule.
Client responsibilities
You are responsible for providing accurate information, attending agreed sessions, using a suitable remote recording environment where relevant, reviewing material within agreed timescales and ensuring that any material you supply can lawfully be used.
Rights in recordings and materials
Once agreed fees have been paid, you may use the final delivered voice reel to promote your acting and voiceover work. Raw sessions, project files, production templates, unused edits and working materials remain the property of their creator unless otherwise agreed in writing. Scripts and third-party materials may carry separate rights or usage limits.
Portfolio use
Completed work will not be publicly presented as a named client sample without an appropriate basis or agreement. Where permission is given, that permission can be limited or withdrawn for future use by contacting us.
Service quality and liability
Services will be supplied with reasonable care and skill. Nothing in these terms excludes liability that cannot legally be excluded. Subject to those rights, Create My Voice Reel is not responsible for indirect losses or for decisions made by agents, casting teams, platforms or other third parties.
Problems and complaints
Please raise any concern as soon as possible so there is a fair opportunity to investigate and resolve it. Contact hello@createmyvoicereel.com with the project details and the outcome you are seeking.
Governing law
These terms are governed by the laws applicable in England and Wales, without limiting any mandatory consumer protections that apply where you live.