Who is responsible: Create My Voice Reel is operated by Robert Moutrey. Privacy questions and requests can be sent to hello@createmyvoicereel.com.
Information collected
When you use the enquiry form, the information collected may include your name, email address, package interest and anything you choose to share about your experience or goals. If you become a client, additional information may include correspondence, project notes, recordings, delivery details, invoices and payment-related records.
The website may also receive limited technical information required to serve pages securely, such as IP address, browser type, request time and error logs.
How the information is used
Information is used to respond to enquiries, recommend a suitable service, plan and deliver voice reel work, communicate about sessions, provide completed files, keep necessary business records, protect the website from spam or misuse and meet legal or accounting obligations.
Lawful bases
Enquiry information is normally processed because it is necessary to take steps at your request before entering a contract and because there is a legitimate interest in answering genuine business enquiries. Client information is processed where necessary to perform a contract and meet legal obligations. Consent will be used where it is specifically required.
Service providers and sharing
Personal information is not sold. It may be processed by trusted service providers where necessary to operate the website or deliver the service. These may include Netlify for website hosting and form handling, Stripe for payment processing, email and cloud-storage providers, and professional advisers where required.
The Resource Library uses a YouTube privacy-enhanced embed. YouTube may process technical information when you choose to play the video. Links to external services, including Stripe and YouTube, are governed by those providers' own privacy notices.
International processing
Some technology providers may process information outside the United Kingdom. Where this happens, the provider is expected to use an appropriate legal safeguard for international transfers.
How long information is kept
Unsuccessful or inactive enquiries are normally kept only for as long as needed to respond and manage potential follow-up, and generally no longer than 24 months. Client project information may be retained for longer where it is useful for delivery, revisions, repeat work, dispute resolution or legal and accounting requirements. Information that is no longer needed is deleted or securely anonymised.
Your rights
Depending on the circumstances, you may have rights to be informed, access your information, correct inaccurate information, request deletion or restriction, object to certain processing and receive portable data. Where processing relies on consent, you may withdraw that consent.
To make a request, email hello@createmyvoicereel.com. You also have the right to raise a concern with the UK Information Commissioner's Office.
Cookies and embedded content
This website does not currently use advertising or audience analytics cookies. Essential platform features may use technical storage needed for security or form operation. Embedded third-party content may set or read data when you interact with it.
Changes to this notice
This policy may be updated when the website, service providers or legal requirements change. The latest version will remain available on this page.